Eve Belle

This report summarises the findings of a recent inspection of Eve Belle, a residential care home. The inspection assessed how well the home supports older people and those living with dementia, focusing on key areas to ensure the quality and safety of care. The overall assessment reflects the home's performance across several critical domains, offering families a detailed view of its operational standards and resident experiences.

Regarding safety, the home has implemented suitable arrangements to protect residents. Staff are well-informed about safeguarding procedures, and risks are carefully identified and managed to prevent harm. The home maintains appropriate staffing levels, follows robust recruitment practices, and ensures good infection control measures are in place. Medication management is handled safely, and there are established processes for learning from incidents.

In terms of how effective the care is, residents' needs are assessed comprehensively before admission, taking into account their individual characteristics. Staff receive regular training and support, with a strong emphasis on promoting good nutrition and hydration through a positive dining experience. The home collaborates effectively with other healthcare professionals and organisations to ensure coordinated and timely care. The environment is designed and adapted to meet residents' needs, promoting independence and well-being.

The care provided at Eve Belle is characterised by compassion, kindness, and respect. Residents are treated in a person-centred way, with staff demonstrating a strong understanding of their individual needs and preferences. Feedback from residents and their families highlights the positive relationships formed with staff and the warm, welcoming atmosphere of the home. Efforts are being made to involve residents and their families in feedback processes.

The service has demonstrated responsiveness by ensuring residents' needs are met through well-organised and personalised care plans. Residents are supported to have choice and control over their lives, with staff promoting their independence and dignity. The home effectively handles complaints, and people's social and emotional needs are met, contributing to a good quality of life. The facility's environment and amenities are well-maintained to support these needs.

In terms of leadership, the home is managed effectively, with a positive and inclusive culture that prioritises residents' well-being. The registered manager is recognised as an excellent role model, fostering a supportive environment for staff. Robust quality assurance systems are in place to monitor and improve the service, ensuring that feedback is used to drive ongoing enhancements and maintain high standards of care.