Silvanna Court

This report from the Care Quality Commission (CQC) details an inspection of Silvanna Court, a care home providing personal and nursing care. The inspection focused on several key areas to assess the quality and safety of the services provided. Overall, the report highlights significant improvements made by the home since the last inspection, with residents and their families expressing positive experiences and satisfaction with the care received. The findings indicate a move towards a more robust and effective care provision, with a strong emphasis on resident well-being and staff engagement.

On safety, the home has made considerable progress, with systems now effectively in place for safe medication management and prompt updating of risk assessments. Staff are well-trained and recruited with appropriate checks, and there are robust measures to prevent and control infections. Residents feel safe and are well-protected from avoidable harm, with clear protocols for managing risks and learning from incidents.

In terms of how effective the care is, residents are supported to make choices and control their lives, with care plans developed in a person-centred way that respects their individual needs and preferences. Staff receive appropriate training and are supported to deliver effective care, ensuring residents' welfare and safety.

Regarding how caring the service is, staff are consistently described as kind, compassionate, and respectful. Residents and their relatives have shared overwhelmingly positive feedback, with staff actively involving residents in decisions about their care and promoting their dignity and independence. Special occasions are celebrated, and efforts are made to facilitate residents' wishes, such as community outings.

In terms of how responsive the service is, staff are attentive to residents' needs, readily responding to requests and offering support. There is a clear focus on understanding and meeting individual care requirements, with regular reviews of care plans involving residents and their representatives. The home actively facilitates residents' involvement in activities and community engagement, respecting their equality and diversity needs.

Finally, on how well-led the service is, there has been a significant positive shift under the new management team. They have implemented effective quality monitoring systems, robust governance, and a positive, person-centred culture. Staff feel supported and clear about their roles, and the leadership team actively engages with residents, their families, and staff to drive continuous improvement and ensure high-quality care.