Fenham Lodge

Fenham Lodge is a residential care home for up to seven people with learning disabilities, designed to promote independence and a full life. This inspection report from the CQC focuses on the quality of care and support provided. The overall findings highlight a service that prioritises the well-being and individual needs of its residents, with a strong emphasis on creating a homely and supportive environment.

On safety, the home ensures residents are protected from harm. Robust safeguarding procedures are in place, and staff are well-trained to identify and report concerns. Residents have access to contact details for support, and relatives feel confident in the safety measures. Staff recruitment is thorough, and adequate staffing levels are maintained to meet residents' needs. Medication management and infection control practices are also carefully managed.

In terms of how effective the care is, residents' needs are holistically assessed, with a strong focus on encouraging independence. The service adheres to equality legislation, supporting residents in pursuing education and employment. Staff receive comprehensive training and regular supervision, fostering a strong team environment. Residents are actively involved in meal planning, and their nutritional needs are well-met. The home collaborates effectively with healthcare professionals to ensure residents receive timely and appropriate care.

The service is exceptionally caring, with staff consistently described as kind, compassionate, and dedicated. A strong culture of putting residents first is evident throughout the home, with staff demonstrating deep understanding and respect for individual personalities and preferences. Residents are actively involved in decision-making, with clear communication channels for them and their families. The staff are motivated and enthusiastic, working collaboratively to enhance residents' quality of life.

Regarding how responsive the service is, Fenham Lodge is designed to meet residents' individual needs, including personalised room decoration and the provision of aids for independence. Residents have their personal diaries displayed visually, and activities are planned with their preferences in mind. The home also ensures residents have access to information relevant to them.

In terms of being well-led, the provider and registered manager work harmoniously, fostering a positive and approachable management style. Staff express confidence in the leadership team and feel their ideas are valued. Regular quality audits are conducted to identify areas for improvement, and action plans are implemented to address any issues promptly. The service is proactive in seeking feedback and ensuring continuous development.