Hatfield Peverel Lodge Care Home

This report details the findings from a recent inspection of Hatfield Peverel Lodge Care Home, conducted by the Care Quality Commission (CQC). The inspection assessed the home's performance across key areas to ensure the quality and safety of care provided to residents. Overall, the report indicates a positive shift in the service's ratings since the previous inspection, with a focus on improving resident well-being and operational effectiveness. The findings highlight the home's commitment to enhancing its services and addressing areas for growth.

On safety, residents are protected from harm, with adequate and well-trained staff to meet their needs, and medicines are handled safely. Recruitment processes are secure, and infection control practices are strong. Although a medicine fridge briefly malfunctioned, it was quickly rectified.

In terms of how effective the care is, people receive support that maximises their choice and control, with staff acting in their best interests. Care plans are detailed, regularly reviewed, and tailored to individual needs and risks, ensuring safe practices.

Regarding caring aspects, staff are noted for their attentiveness and approachability, contributing to a comfortable environment for residents. Relatives reported feeling confident that their loved ones are well cared for and free from abuse.

For responsiveness, the home works collaboratively with external professionals to monitor resident health and welfare. Any concerns raised by residents or families are addressed promptly and thoroughly investigated, with improvements made where necessary.

In the area of being well-led, the service demonstrates consistent management and leadership that promotes high-quality, person-centred care. The deputy manager is highly visible and provides stability, and staff are clear about their roles. The service actively engages with residents' families and incorporates their feedback. While there was a period without a registered manager, the provider had recruited for the role, and the deputy manager was well-supported. The home also shows a commitment to continuous learning and improvement, making changes based on feedback and incident reviews.