Flowerdown Care Home

This report from the Care Quality Commission (CQC) provides an overview of Flowerdown Care Home following an inspection. It highlights the home's provision of personal and nursing care, including specialist end-of-life care, for up to 53 residents. The inspection aimed to assess the overall quality and safety of the service under its current provider.

In terms of how safe the service is, improvements are needed in medication management and the overall hygiene of the premises, with some areas requiring attention. There were also concerns about the deployment of staff, with an inconsistent approach to managing some health and wellbeing risks, although no direct harm was reported. On how effective the care is, while staff induction and mandatory training are in place, the report notes that care records were not always sufficiently personalised or accurate, and systems to manage risks were not always robust. Regarding how caring the service is, residents and their families generally described staff as kind, caring, and friendly, with positive interactions observed. However, some residents experienced communication difficulties with staff, which impacted relationships. In terms of how responsive the service is, more needs to be done to ensure residents have access to regular and meaningful activities to prevent social isolation. On how well-led the service is, the governance systems were not always effective in ensuring compliance with standards, and while staff understood the service's values, improvements were noted as necessary in overall management practices.