Westholme Care Home

Westholme Care Home provides a supportive and well-managed environment for its residents. This recent inspection by the Care Quality Commission (CQC) focused on key areas of care and found the home to be performing well overall. The report highlights a home where residents feel safe, well-cared for, and actively involved in their care planning.

Regarding safety, the home has robust systems in place to protect residents from abuse and neglect, with staff well-trained in their safeguarding responsibilities. Risk assessments are thorough and regularly updated, ensuring that individual needs and potential hazards are addressed to maintain resident safety. While medication management is generally safe, an initial gap in recording topical cream applications was identified and promptly rectified with enhanced procedures and auditing.

In terms of how effective the care is, Westholme ensures that care plans are developed from comprehensive assessments and regularly reviewed with resident and family involvement. Staff receive good training and support, with a focus on individual needs, including dietary preferences and healthcare access. Improvements have been made to ensure care delivery aligns with legal requirements, such as the Mental Capacity Act.

The caring aspect of the service is a strong point, with residents describing staff as kind, compassionate, and attentive, demonstrating genuine knowledge and care for individuals. Residents' privacy and dignity are consistently respected, and they are actively involved in making decisions about their care and preferences, including end-of-life wishes.

In terms of how responsive the service is, Westholme actively seeks resident and family input for activities and improvements, with systems in place for addressing complaints and concerns effectively. Care plans are centred around individual needs and preferences, ensuring that residents receive the support they require for their social and emotional wellbeing.

Finally, on how well-led the service is, there is a clear commitment to high standards from the registered manager and provider, communicated effectively to staff. The home benefits from strong quality assurance processes, including regular audits and the use of feedback to drive continuous improvement. A positive and inclusive culture is evident, with residents, relatives, and staff speaking highly of the management.