Four Winds

This summary provides an overview of the recent inspection report for Four Winds, a residential care home for up to four individuals with learning disabilities. The inspection found that the service continues to meet high standards, with no significant risks or concerns identified since the previous assessment. The report highlights the home's commitment to values such as choice, independence, and inclusion, aiming to enable residents to live as ordinary a life as possible. The service is designed in line with best practice guidance for supporting individuals with learning disabilities and autism.

Regarding safety, robust processes are in place to protect residents from abuse or harm, with staff well-trained and aware of their reporting responsibilities. While a safeguarding investigation was underway, appropriate actions were taken to ensure resident safety. Risk assessments are accurately maintained and regularly reviewed, and staff are equipped to manage challenging behaviours. Sufficient staffing levels are reported, with thorough pre-employment checks for all staff. Medicines are managed safely, and the home maintains good hygiene standards with appropriate infection control measures.

The effectiveness of care at Four Winds is supported by comprehensive needs assessments and a well-trained staff team. Staff receive regular supervision and appraisals, ensuring they have the skills and knowledge to meet individual needs, including specific dietary requirements. The service operates in line with the Mental Capacity Act 2005, ensuring that decisions made on behalf of residents are in their best interests and as least restrictive as possible. The home's environment is adapted to residents' needs and is well-maintained and accessible.

In terms of caring, staff consistently treat residents with dignity and respect, promoting their independence. A positive and pleasant atmosphere was observed, with good interaction between staff and residents. Staff demonstrate a deep understanding of residents' individual needs and preferences, fostered by strong relationships and detailed care plans. Efforts are made to support residents in maintaining important relationships with friends and family, and residents are involved in decisions about their care.

The service's responsiveness is evident in its person-centred support plans, which are comprehensive and up-to-date. Activities are tailored to individual preferences, with ongoing reviews to identify new opportunities. Residents receive information in accessible formats, and staff are trained to communicate effectively using methods such as Makaton and pictorial boards. The home has a clear complaints procedure that is followed, with minor issues addressed promptly.

Leading the service at Four Winds is a registered manager who is considered approachable and supportive by staff. While additional support is being introduced to assist the manager, regular staff meetings and a commitment to ongoing training ensure staff are well-equipped. The provider and manager actively monitor quality through a system of audits, ensuring actions are completed within agreed timescales. The service also maintains open communication and collaboration with external agencies, including health professionals, to ensure residents' needs are met effectively.