Quenby Rest Home

This report from the Care Quality Commission (CQC) provides an overview of Quenby Rest Home based on an inspection visit. The inspection aimed to assess the quality and safety of the care provided, building on previous findings. Overall, the report highlights positive developments and consistent performance across key areas of care. It details how the home supports residents, ensures their well-being, and fosters a positive living environment, while also noting areas where further refinement could enhance the service even more.

On safety, the home has implemented robust systems to protect residents, including secured furniture and window restrictors, and improved fire safety measures. Medicines are managed safely, and staff have a strong understanding of safeguarding procedures. However, a point for growth mentioned is the need for continued development in quality assurance systems to provide a full overview and inform an ongoing improvement plan.

In terms of how effective the care is, residents' needs are assessed and met through well-planned care that aligns with best practices. Staff receive effective training and support, with a suggestion for more in-depth dementia care training to better support residents in advanced stages. The home also excels in providing nutritious meals and collaborating effectively with healthcare professionals.

Regarding caring practices, staff build positive and compassionate relationships with residents, treating them with kindness, dignity, and respect. Residents' individual preferences and routines are well understood and supported, ensuring a warm, relaxed, and inclusive atmosphere that feels like a true home from home.

For responsiveness, the home has made significant improvements in planning and delivering personalised care that reflects residents' choices and preferences. Communication needs are met in line with accessibility standards, and residents are actively supported to engage in meaningful activities both within the home and in the wider community.

Finally, on how well-led the service is, the registered manager is knowledgeable and leads by example, fostering confidence in the staff team. There are effective systems for gathering feedback and learning from experiences, with a strong emphasis on promoting good practice and respecting equality, diversity, and human rights. The report indicates that quality assurance systems require further development to fully inform an ongoing improvement plan.