Silversprings

This inspection report for Silversprings provides an overview of the care provided and identifies areas of good practice as well as opportunities for improvement. The inspection focused on how the service manages infection prevention and control, particularly in light of the ongoing pandemic, and also reviewed staffing levels and their impact. The report highlights the home's efforts to ensure residents can maintain contact with their loved ones and details the safety measures in place for admissions and managing potential outbreaks. It offers a snapshot of the care environment and operational practices at the time of the visit.

Regarding safety, while the home has robust processes for admissions and managing COVID-19 risks, including regular testing and maintaining good PPE stock, some staff were observed not consistently following correct infection control practices, such as mask fitting and hand hygiene. Additionally, audits had missed some issues like toilet brushes soaking in fluid and inadequate drying of mop heads, which could pose an infection risk.

In terms of how effective the care is, the report indicates that measures are in place to mitigate staffing pressures related to COVID-19, suggesting that care delivery remains manageable.

On caring, residents were supported to maintain contact with family and friends, and safe visiting arrangements were in place, indicating a focus on residents' emotional well-being and connections.

Concerning how responsive the service is, the home was actively admitting people safely from hospital and the community, demonstrating preparedness and efficient processes.

Looking at how well-led the service is, the registered manager has implemented infection prevention and control champions and developed cleaning guides to support staff, showing a commitment to clear guidance and staff development.