Grange Ave

This report from the Care Quality Commission (CQC) details findings from an inspection of Grange Ave, a care home supporting individuals with mental health needs, learning disabilities, and autistic people. The inspection assessed the service across five key areas to understand the quality of care provided. The report highlights the home's commitment to person-centred support and the positive impact it has on residents' lives.

In terms of safety, inspectors noted that risks were well-identified and managed, with support plans in place to address potential anxieties. Staff were trained in positive behaviour support and had access to specialist guidance. Safe recruitment practices were followed, and robust systems were in place for reporting and investigating concerns. Medication administration was handled safely by competent staff, and infection control measures, including adherence to current government guidelines for PPE and testing, were effectively implemented.

Regarding effectiveness, the service was found to provide well-rounded support that achieved good outcomes for residents. Comprehensive assessments were conducted prior to people moving to the home, and staff received ongoing training and support, including opportunities for career progression. The home fostered good relationships with external healthcare professionals, ensuring residents' physical and mental health needs were met. Residents were supported to eat well and maintain their independence in daily living, with care plans reflecting their individual preferences.

The caring aspect of the service was evident in the way staff treated residents with dignity and respect. Staff demonstrated a deep understanding of residents' histories and needs, fostering comfortable and engaging relationships. Residents were actively involved in their care planning and decisions, with advocates available when needed. The home promoted independence, supporting residents to manage their own daily activities as much as possible.

In terms of responsiveness, Grange Ave provided flexible, individualised support tailored to residents' changing needs. Detailed care plans were regularly reviewed, and communication needs were well-met through communication passports and easy-read information. Residents were encouraged to pursue their interests and maintain social connections, with efforts made to facilitate contact with families, especially during the pandemic.

Finally, the service was well-led, with a management team that promoted a positive, person-centred culture. Residents were actively involved in reviewing their care and goals, with staff encouraging their independence and achievements. Professionals involved with the service also contributed positively to the review of residents' support needs, indicating a collaborative approach to care.