Greenways

This report details the findings of a CQC inspection at Greenways, a care home for up to six individuals with complex learning disabilities. The inspection focused specifically on infection prevention and control measures during the COVID-19 pandemic. The report highlights the home's efforts to maintain safety and well-being for its residents and staff. It acknowledges the proactive steps taken by the management and staff to adapt to the challenging circumstances, ensuring a secure environment.

On safety, the home demonstrated a strong commitment to infection prevention and control. This included implementing safe visiting arrangements and providing video calling facilities to help residents stay connected with families. Easy-read risk assessments were developed to aid residents in understanding changes due to the pandemic, and the manager was knowledgeable about accessing testing kits for both residents and staff, with weekly testing in place for staff. The premises were kept clean, with enhanced cleaning schedules and readily available hand sanitiser, and all staff had received recent infection control training.

In terms of how effective the care is, the report indicates that residents were supported to understand changes through accessible information. Staff were actively involved in ensuring residents could access testing when appropriate.

Regarding caring practices, staff were seen to follow correct infection control procedures. The manager was supportive of staff, particularly those needing to isolate, by reallocating support hours.

Concerning responsiveness, the home actively kept families updated through regular newsletters about changes in guidance. The manager sought and readily accepted advice from external agencies, demonstrating an open approach to guidance.

In the area of being well-led, the registered manager was a visible and supportive presence for staff, acting as the designated Infection Prevention and Control lead. They ensured staff and family members received relevant updates and collaborated effectively with external health and council teams.