Grovelands Farmhouse

This report from the Care Quality Commission (CQC) provides an overview of Grovelands Farmhouse based on an inspection conducted on September 7, 2021. The inspection specifically focused on infection prevention and control measures in place at the time, a crucial aspect given the ongoing pandemic. The CQC assessed various areas to ensure residents' safety and well-being. The findings highlight the provider's efforts to maintain a secure and healthy environment for the nine individuals who can reside there.

On safety, the home demonstrated strong infection control practices, with staff consistently using appropriate personal protective equipment and receiving regular training. Hygiene protocols were enhanced, including frequent cleaning of high-touch areas and the use of antiviral fogging machines, ensuring the premises remained clean and hygienic. The provider also ensured safe admission of new residents and facilitated visits in line with government guidance, with all visitors screened and tested.

In terms of how effective the care is, the report indicates that staff were supported to access necessary healthcare treatments, with good links established with local GP services for ongoing advice. The home's staffing model was particularly noted for ensuring consistent support and effectively preventing the spread of infection between different areas of the residence.

Regarding how caring the service is, residents were supported to stay in contact with their relatives through phone and video calls, and family visits were managed safely when possible. Staff were encouraged to communicate any anxieties or concerns they had, fostering an environment where their well-being was also considered.

In relation to how responsive the service is, the provider had implemented measures to minimize risks to residents and staff, including comprehensive risk assessments. During any suspected or confirmed COVID-19 cases among residents, staff encouraged self-isolation and supported social distancing where needed.

Concerning how well-led the service is, the provider had a clear infection prevention and control policy that was kept up to date. Regular audits were carried out by designated staff to ensure standards were maintained, and staff received consistent information and guidance through team and individual meetings to manage potential challenges effectively.