Hanningfield Retirement Home Limited

Hanningfield Retirement Home in Sittingbourne provides personal care and accommodation for up to 39 older people, including those who are frail or living with dementia. Following areas for improvement identified at the previous inspection, the latest CQC report shows that the provider has successfully completed their action plan, resulting in meaningful progress across all areas of the service. Residents and visitors consistently describe a warm, welcoming environment supported by a dedicated team.

Residents feel secure and well-protected from harm, benefiting from thorough risk assessments, safe medicine management, and proper infection control practices. Staff receive regular safeguarding training and know how to report concerns.

Care delivery is effective, underpinned by robust staff training, adherence to the Mental Capacity Act, and strong links with local healthcare professionals. The environment is well-adapted for residents, featuring personalized bedrooms and pleasant outdoor spaces.

The home provides a caring and compassionate atmosphere where staff build strong, respectful relationships with residents. Privacy and dignity are prioritized, and individuals are encouraged to maintain as much independence as possible.

Care plans are personalized and regularly updated to reflect each resident's changing preferences and needs. Following previous feedback, the home has successfully improved its activities program to better match residents' interests and lifestyles.

The service is effectively led by an approachable registered manager and proactive provider. They maintain rigorous quality monitoring systems and ensure lessons are learned when incidents occur, fostering a clear and positive vision for the home.