Harboro

The CQC inspection report for Harboro provides a comprehensive overview of the care provided. Inspectors assessed the home across five key areas to ensure it meets high standards for residents with learning disabilities and complex health needs. The report highlights the dedication of the staff and the thoughtful approach to care planning and daily support. While overall findings were positive, the inspection identified specific areas for continued focus and development to further enhance the resident experience.

Regarding safety, residents and their families expressed confidence in the care received, noting that staff were well-trained in safeguarding and managing risks. The home ensures medicines are administered safely and appropriately, with robust procedures in place. While the home is generally safe, inspectors advised the manager on the importance of notifying the CQC about all safeguarding concerns, even those initially raised by external parties.

In terms of how effective the care is, staff undergo thorough induction and ongoing competency training, ensuring they are equipped to manage residents' complex health needs. The home actively involves residents in decision-making and ensures their nutritional and health needs are met. A minor point for improvement was noted regarding the need to update verbal advice received from a Speech and Language Therapist into written guidance for a resident's dietary needs.

The caring aspect of the service is evident in the positive relationships formed between residents and staff, who clearly know and understand each person's unique needs and preferences. Staff are committed to maintaining residents' privacy and dignity, with systems in place to ensure respectful interactions. The home also ensures residents' cultural and religious needs are met, with support provided for attending services.

On responsiveness, the care plans are highly person-centred, reflecting individual wishes and preferences, and are regularly reviewed with family involvement. Residents are supported to participate in a variety of activities and holidays, with arrangements in place to facilitate this. While the service has a clear complaints policy and resolves issues effectively, a minor discrepancy in one resident's epilepsy care plan was identified and promptly addressed.

Finally, concerning how well-led the service is, there is a visible and approachable management team dedicated to staff support and development. The home has a strong quality assurance framework, with regular audits and feedback mechanisms in place to drive continuous improvement. The provider's commitment to staff training and development is recognised through achieving the Investors in People award.