Hayling Road

Stockdales of Sale operates Hayling Road, a small residential home in Altrincham providing personalized care and accommodation for up to seven adults with complex care needs. Based on the recent inspection, the home maintains a stable, experienced team and provides a welcoming, homely environment where residents are genuinely supported to live active and fulfilling lives. Families report feeling fully involved and confident in the high standard of support provided to their relatives.

When it comes to safety, the home maintains consistent staffing levels with a stable workforce that knows residents well. Risk assessments are comprehensive and regularly updated, while recruitment procedures and medicine management are handled securely. A minor note for improvement was raised regarding best practice: protocols for medicines given only when required should ideally be stored directly alongside the main administration records rather than separately.

The home excels in delivering effective support through a well-trained, competent team that receives regular supervision and specialist training for complex needs. Staff demonstrate a strong working knowledge of capacity legislation, ensuring decisions are made in residents' best interests. The premises are fully accessible, featuring a sensory room and a newly installed high-tech bath, alongside highly personalized private bedrooms.

Residents experience genuinely caring and compassionate support from staff who build warm, familiar relationships and treat them with clear respect and dignity. Families praise the open and welcoming atmosphere, noting there are no restrictive visiting times and that relatives are always included. The home also actively respects and captures important details regarding individual identity, culture, and equality.

Support plans are highly detailed and centered entirely around the individual's needs, communication methods, and personal goals. Residents are regularly encouraged to participate in tailored community activities, hobbies, and social events. The service operates transparent complaints procedures, and families feel completely comfortable raising feedback at any time.

The leadership team, consisting of a registered manager and deputy, is approachable, visible, and fosters an open-door culture that is praised by both staff and relatives. Management implements effective auditing and quality assurance systems to continuously monitor and maintain the quality of the service. Staff report high levels of job satisfaction and feel strongly supported within the organization.