Harbour Care Home

This inspection report for Harbour Care Home provides an overview of the service's performance in key areas. The report assesses how safe, effective, caring, responsive, and well-led the care provided is for residents with mental health needs. It reflects the findings from an unannounced visit by a CQC inspector and includes feedback from residents and staff.

On safety, the home ensures residents are protected from abuse and harm through well-trained staff and robust risk assessment processes. Medicines are managed and stored securely, and infection control measures are in place with adequate supplies of personal protective equipment. While overall safety is strong, the report notes that staff were educated on managing risks associated with residents' smoking in their rooms, with updated risk assessments implemented.

In terms of how effective the care is, residents receive support that achieves good outcomes and promotes a good quality of life. Needs and choices are assessed to ensure care aligns with national guidance, and staff receive ongoing training and support to deliver effective care. The service works collaboratively with other healthcare professionals to provide consistent and timely support, helping residents to lead healthier lives.

Regarding caring practices, residents are treated with kindness, compassion, dignity, and respect. Staff are knowledgeable about residents' individual needs and preferences, and communication is adapted to suit each person's abilities. Residents and their relatives are actively involved in care planning and decision-making, and their privacy and independence are consistently promoted.

The service is responsive to residents' needs, with personalised support plans that are regularly reviewed and updated. Residents are fully involved in these plans and are encouraged to pursue their interests and social activities. The report highlights that the service has received and successfully resolved a number of complaints, with most concerning behaviour between residents, which were investigated and managed more effectively.

Finally, concerning leadership and management, the service is consistently well-led, fostering a culture of high-quality, person-centred care. The registered manager ensures staff understand and adhere to the provider's values, with regular supervisions and checks in place. The service demonstrates transparency and openness, with effective systems for reporting and learning from incidents, and actively gathers feedback from residents, relatives, and staff to drive continuous improvement.