Hartley House Care Home

Hartley House Care Home, a residential care home for older people and younger adults, including those living with dementia, received a positive inspection from the Care Quality Commission (CQC). The report highlights the home's strengths across all five key areas: Safe, Effective, Caring, Responsive, and Well-led. Residents and their relatives consistently expressed satisfaction with the care provided, describing the staff as friendly and the environment as relaxed. The inspection found that the home has robust systems in place to protect residents from harm and ensure their safety and well-being.

Regarding safety, residents are safeguarded from abuse, and care is delivered in line with national guidance. Staff are well-trained and knowledgeable, with safe recruitment practices and effective medicine management. Infection control measures are in place, and prompt medical attention is provided when needed. The home is also proactive in learning from incidents to prevent recurrence.

The effectiveness of care at Hartley House is evident in how residents' needs are assessed and met. Care plans are personalised and regularly reviewed, ensuring residents receive support that maximizes their choice and control. Staff are well-supported with induction and ongoing training, possessing the skills and experience to provide tailored care. The home also excels in supporting residents with their nutritional and hydration needs, and in liaising effectively with other healthcare professionals.

The caring nature of Hartley House is a significant strength. Residents are treated with kindness and compassion, with their privacy and dignity consistently respected. The report notes that staff are attentive to residents' needs, allowing them to maintain independence where possible. Equality and diversity are promoted, and residents are supported in expressing their views and wishes, with confidentiality strictly maintained.

In terms of responsiveness, the home effectively plans and delivers personalised care that meets individual needs and preferences. Communication needs are well-addressed, with information provided in accessible formats. The report indicates that residents are supported to pursue their interests and hobbies.

Finally, the home is well-led. Quality checks are consistently completed, and residents' feedback is actively sought and implemented to drive service development. There is a strong emphasis on teamwork among staff, and regulatory requirements are met. The management is committed to continuous improvement, ensuring a well-run and supportive environment for all residents.