The Grange - Benenden

The Grange in Benenden provides residential care for up to 19 individuals, many of whom have learning disabilities. This report details an unannounced inspection that assessed how well the service is run, focusing on safety, effectiveness, caring, responsiveness, and leadership. The inspection found that The Grange is committed to supporting people to live independent and inclusive lives, adapting its approach to align with best practice guidance. Overall, the service has made significant progress since the last inspection, particularly in ensuring people's rights and independence are protected.

On safety, the home demonstrates strong protection against abuse and ensures risks to individuals and the environment are carefully managed. There are sufficient staff on duty, and medication is administered safely. Infection control measures are in place, and the service learns from any incidents to improve practices.

In terms of how effective the care is, staff are knowledgeable about the Mental Capacity Act, ensuring people's decisions are respected and supported in the least restrictive way. Care plans are person-centred and follow current legislation, with staff possessing the necessary skills and training to meet diverse needs, including those related to nutrition, hydration, and healthcare.

The caring aspect of the service is highlighted by staff's motivation, kindness, and compassion, fostering enriched lives and well-being. Staff dedicate time to listen to individuals, respect their wishes, and actively promote privacy and independence, while also supporting strong relationships with family and friends.

The service is exceptionally responsive, with individuals consistently at the centre of decisions about their care. Staff proactively ensure people understand information and actively engage with the local community to build further connections. The provider is also thoughtfully planning for how to best support individuals at the end of their lives with dignity.

Regarding leadership, the registered manager effectively oversees the daily culture, which is described as honest and transparent. Staff feel valued and proud to work there, and there's a strong emphasis on engaging people, their families, and staff in the service's development, supported by growing links within the local community.