Hawkhurst House Proactive Assessment Unit

Hawkhurst House PRU Limited provides both short-term nursing care and rehabilitation services, aiming to help residents return home independently. This inspection found that the home offers a good standard of care across all key areas. Residents and their families consistently described staff as kind, friendly, and respectful, highlighting a positive and supportive environment. The home excels in ensuring residents feel safe and are treated with dignity.

In terms of how safe the care is, residents feel secure and are protected from harm. The home has robust systems for safeguarding, clear risk assessments, and sufficient staffing levels. Medicines are managed effectively, and infection control measures are well-maintained, ensuring a hygienic environment. Lessons are consistently learned from any incidents to improve future care.

Regarding the effectiveness of care, residents' needs are thoroughly assessed and met in line with best practices. Staff are well-trained and possess the skills needed to support rehabilitation and reablement goals. Food is varied and caters to individual preferences, with residents well-supported to eat and drink adequately. The service also ensures effective collaboration with external healthcare professionals.

The caring nature of the service is evident in the respectful and compassionate way residents are treated. Staff take the time to build good relationships, understanding individual preferences and offering support with dignity. Residents are actively involved in their care planning, and their privacy and independence are consistently promoted.

In terms of being responsive to residents' needs, the home ensures that care plans are personalised and updated regularly. Residents' preferences, including cultural and religious needs, are documented and respected. Communication needs are addressed, enabling residents to participate in decisions about their care. The physical environment is well-adapted to support mobility and independence.

Finally, the service is well-led, with a supportive and approachable registered manager. Quality assurance processes are in place, including regular audits. Staff feel well-supported and have opportunities for supervision and further training. The home actively seeks feedback from residents, relatives, and staff to drive continuous improvement. While the inspection found many positive aspects, the detailed report provides further information on specific practices.