West View Integrated Care Centre

West View Integrated Care Centre has undergone a significant inspection by the Care Quality Commission (CQC), with the report detailing improvements across all key areas. This report provides families with an overview of the service's performance, focusing on crucial aspects of care delivery. It highlights how the home has responded to previous feedback and now demonstrates a more consistent approach to providing a safe, effective, caring, responsive, and well-led environment for its residents. The summary aims to offer a clear, concise picture of the service's strengths and areas where it continues to focus on growth.

Regarding safety, residents and their families reported feeling secure, and robust systems are now in place for risk assessment and management. Staff are well-trained in safeguarding procedures, and medicines are managed competently and safely. The home is kept clean, and infection control measures are diligently followed.

In terms of how effective the care is, residents' needs are thoroughly assessed before admission, and care plans are regularly updated to reflect individual changes. Staff receive ongoing training, including a focus on enablement to help residents regain independence. People are well supported with their nutrition and hydration, enjoying a choice of meals, and staff work collaboratively with other healthcare professionals to ensure well-rounded care.

The service excels in providing caring support, with staff consistently described as kind and compassionate. Residents and their loved ones are actively involved in care planning, and staff are dedicated to respecting and promoting each person's dignity and independence. There is a clear commitment to building trusting relationships and ensuring residents feel welcomed and at home.

On responsiveness, care plans are now detailed and personalised, reflecting individual preferences and life histories. The service has improved its approach to communication, ensuring information is accessible, and residents are supported to maintain social connections and engage in meaningful activities. Complaints are viewed as learning opportunities to drive further improvements.

Finally, the service is well-led, with management being approachable and open to feedback. Staff have a clear understanding of their roles, and the home benefits from sufficient staffing levels. Audits are conducted, and learning from incidents is shared effectively, leading to positive changes and a culture that promotes high-quality, person-centred care.