Haslington Lodge Care Home

This report from the Care Quality Commission (CQC) provides an overview of Haslington Lodge Care Home following an inspection. It covers key areas of care to assess the quality and safety of services provided to residents. The inspection focused on whether the home is safe, effective, caring, responsive, and well-led, offering insights into the daily experiences of residents and the operational standards of the home. The report highlights improvements made since the previous inspection and outlines specific findings in each assessed category, aiming to give families a clear picture of the care environment and its management.

In terms of how safe the service is, residents and their families feel secure, with staff well-trained and aware of how to keep people safe. Risk assessments are in place to guide care, and medicines are managed securely. The home maintains adequate staffing levels to meet resident needs and has effective infection control measures. For the effective aspect of care, residents receive personalised support that respects their choices and is delivered in their best interests. Staff are knowledgeable about residents' needs, enabling them to provide care that prevents boredom and encourages engagement, including outings.

Regarding the caring nature of the home, residents are well looked after, and staff take the time to get to know them, leading to positive interactions and a comfortable living environment. Care plans are person-centred, and the home actively supports residents' wishes for end-of-life care. In terms of how responsive the service is, residents' communication needs are assessed and met, with staff showing a good understanding of how to support different needs. The home organises varied activities and outings to combat social isolation and enhance residents' quality of life. Complaints are handled systematically, with a focus on learning from feedback.

Finally, looking at how well-led the service is, there is an open and positive culture, with good feedback from residents, relatives, and staff about the manager and the team. The home actively seeks and acts upon feedback from all stakeholders to drive improvements. Auditing systems are robust, ensuring continuous monitoring and enhancement of care quality and safety, and the provider has made significant progress in its governance and quality assurance processes.