Rosewood Residential Care Home

This report from the Care Quality Commission (CQC) provides an overview of Rosewood Residential Care Home following an inspection. It details how the home performs across five key areas: safety, effectiveness, care, responsiveness, and leadership. The findings are based on observations, discussions with residents, relatives, staff, and healthcare professionals, as well as a review of records. The aim is to give families a clear picture of the home's strengths and any areas for development to help them make an informed choice.

On safety, residents generally feel secure and well looked after. The home has robust safeguarding processes in place, and staff are knowledgeable about their responsibilities. Risk assessments are detailed and followed to minimise potential harm, with specific plans for emergencies. The environment and equipment are maintained to a good standard, and there are sufficient, safely recruited staff. Medicines are managed and administered safely by trained personnel, and the home is kept clean with effective infection control measures. Learning from incidents is actively pursued to prevent future occurrences.

In terms of how effective the care is, residents are consistently involved in decisions about their support, and care plans are regularly reviewed with their input. The home ensures people have enough to eat and drink, catering to individual dietary needs and preferences. Staff receive ongoing training and support, including regular supervision and appraisals, which contribute to their competence and job satisfaction. The home works collaboratively with external agencies like GPs and district nurses to ensure coordinated and timely care. The environment is adapted to meet residents' needs, including those with dementia, and personalised to make them feel at home.

Regarding how caring the service is, residents and their relatives consistently describe the staff as lovely, caring, and respectful. Interactions observed were positive, with staff showing genuine kindness and a good understanding of residents' individual backgrounds and preferences. Residents are supported to maintain connections with their families and friends. People are encouraged to voice their opinions and are involved in decision-making about their care, with regular resident meetings and daily discussions about meals to ensure their choices are respected.

In terms of responsiveness, the home demonstrates a strong commitment to involving residents and their families in care planning and reviews. People are supported to express their views and needs, and staff actively facilitate communication and involvement from loved ones. Resident meetings are held regularly, providing a platform for residents to voice their opinions and influence the daily running of the home, including choices around meals.

Finally, on how well-led the service is, the management team is actively involved in continuous improvement and learning. Audits are in place to monitor quality, and the manager is proactive in using feedback and incidents as opportunities for development. Residents feel informed about what is happening in the home, appreciating the manager's efforts to create a welcoming and homely atmosphere. The leadership promotes a culture where staff feel supported and are encouraged to share their ideas for enhancing the service.