Hatch Mill

This report from the Care Quality Commission (CQC) provides an overview of Hatch Mill, a nursing home that supports older people, including those with physical disabilities, long-term medical conditions, and dementia. The inspection covered how safe, effective, caring, responsive, and well-led the service is. The feedback from residents and their relatives, along with staff observations, highlights the home's commitment to providing a positive living environment.

Regarding safety, residents feel secure and well-supported, with staff demonstrating a good understanding of risk management. Medicines are handled securely and administered correctly, and there are effective systems in place for monitoring and responding to incidents. The home has improved its approach to risk assessment and management since the previous inspection, and appropriate recruitment checks are carried out for all new staff.

In terms of how effective the care is, residents report satisfaction with the food, which has seen improvements in quality and variety. Their healthcare needs are met by trained nursing staff who work collaboratively with external professionals. The service effectively assesses individual needs and preferences, ensuring care plans are personalised and reflect best practices, including for those living with dementia. The environment is adapted to residents' needs, with ongoing improvements to enhance the living space.

The care provided at Hatch Mill is described as consistently caring. Residents feel respected and are encouraged to maintain their independence, with staff showing kindness and compassion. Their privacy and dignity are paramount, and staff are attentive to individual backgrounds, cultures, and preferences. Residents are actively involved in decision-making about their care and the running of the service.

The service is responsive to residents' needs, offering a variety of activities and outings tailored to different interests. There is a clear timetable of events, and residents are encouraged to participate. Personalised care plans are in place, including provisions for end-of-life care, ensuring that individual preferences and needs are consistently met.

Finally, the service is well-led, with a management team that residents have confidence in. Staff speak positively about the support they receive and feel that issues raised are addressed. There are robust systems for involving residents in their care and the overall running of the service, with regular consultations on aspects like food and activities. The home actively engages in community initiatives, demonstrating a commitment to its residents and the wider community.