Waverley Grange Care Home

Waverley Grange Care Home provides residential and nursing care for up to 52 individuals, including those living with dementia. The recent Care Quality Commission (CQC) inspection found the home to be well-performing across all key areas. The report details how the home focuses on ensuring residents receive safe, effective, compassionate, responsive, and well-led care. This summary highlights the main findings from the inspection to help families understand the quality of care provided.

On safety, residents are protected from avoidable harm, with risks well-managed. Staff are knowledgeable about safeguarding procedures and medication is administered safely, supported by a new online system that flags any errors. While there were occasional comments about staffing levels during busy periods, overall, residents and staff reported that care was not compromised, and recruitment processes are thorough. The home also maintains excellent standards for infection prevention and control.

In terms of how effective the care is, residents receive comprehensive assessments that inform personalised care plans. Staff benefit from good induction and ongoing training, including specialized areas like dementia care. The home supports residents with their nutritional needs, offering choices and accommodating dietary requirements, with staff demonstrating good knowledge of texture-modified diets for those at risk. The environment is adapted to support independence and navigation, with comfortable communal areas and personalized resident rooms.

Regarding the caring aspect, staff are consistently described as kind, compassionate, and respectful. Residents feel involved in decisions about their care and are given choices about their daily lives, with their privacy and dignity maintained. While the pandemic has had some impact on resident moods and independence, staff are actively working to encourage greater engagement and time spent outside of rooms.

The service demonstrates responsiveness by involving residents and their families in care planning, ensuring it aligns with preferences. The home has a strong focus on clear communication, adapting methods to individual needs. Activities are encouraged to combat social isolation and promote engagement with interests, with staff showing initiative in tailoring programs to resident enjoyment and the seasons.

Finally, concerning how well-led the service is, the management team demonstrates strong oversight through regular audits and new systems. Staff collaborate effectively with healthcare professionals, and feedback from residents and relatives is actively sought and considered. A proactive approach to learning from incidents ensures continuous improvement and preventative measures are put in place.