Grace House Care Home Limited

This report from the Care Quality Commission (CQC) provides an overview of Grace House Care Home following an inspection on January 9, 2018. The inspection aimed to assess the service's compliance with regulations and overall quality of care. The report details findings across five key areas, offering insights into the daily experiences of residents and the operational effectiveness of the home. It follows up on previous concerns identified in October 2016, noting that the provider has taken action to meet regulatory requirements. The home accommodates up to 21 older people, some of whom have physical disabilities, frailty, or live with dementia.

On safety, risks to residents are consistently assessed with clear plans in place to ensure their well-being, and staff respond appropriately to incidents. Safeguarding is well understood by staff, and medicines are managed and administered safely, with robust infection control measures in place. Sufficient staffing levels are maintained to meet resident needs, and thorough checks are conducted on new staff.

In terms of how effective the care is, residents' legal rights are protected through adherence to the Mental Capacity Act 2005, with appropriate assessments and best interest decisions documented. The food provided is praised by residents, catering to individual preferences and dietary needs, and healthcare needs are met with regular input from professionals. Residents receive thorough assessments before admission, and the home's design and adaptations support their needs, with staff possessing the necessary training to provide confident care.

Regarding caring practices, staff are consistently described as kind and respectful, and residents are actively involved in their care, with staff offering daily choices. Support encourages independence and skill development, and residents' privacy and dignity are consistently respected.

On how responsive the service is, residents have access to a range of activities tailored to their interests, and care plans are person-centred, including clear documentation of end-of-life wishes. Residents are informed about how to raise concerns or complaints, and feedback is regularly sought.

In terms of how well-led the service is, regular audits are conducted to monitor care quality, and improvements are actively implemented. There is clear leadership within the home, and staff feel supported by management. The provider has fostered links with local organisations, benefiting residents, and maintains open and transparent communication with families and professionals.