Ridgway Court

Ridgway Court provides a welcoming environment for up to 16 residents, offering accommodation and personal care. This recent inspection by the Care Quality Commission focused on evaluating the quality of care and support provided across five key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The report highlights many positive aspects of the home, noting that residents and their relatives generally feel safe and well-supported. It also identifies areas where the service demonstrates strengths in meeting residents' needs and ensuring a positive living experience.

On safety, the home has implemented robust safeguarding procedures, and staff possess good knowledge of these. Risk assessments are in place and well-managed, with control measures effectively reducing risks to residents while promoting independence. Regular health and safety and infection control audits are conducted, contributing to a clean and homely environment. Robust recruitment processes ensure staff suitability, and safe medicines management practices are followed.

In terms of how effective the care is, the service ensures residents have access to necessary healthcare professionals, with arrangements for appointments and support. A new external catering company has been introduced to provide a choice of nutritious meals, which residents are generally enjoying. Staff receive comprehensive induction and ongoing training to ensure they are skilled and competent in their roles. However, formal supervisions for staff are not consistently completed according to the provider's policy, which is noted as an area for development.

The care provided is described as caring, with staff treating residents kindly and knowing them well. Residents' dignity and privacy are respected, and their independence is actively promoted. The atmosphere in the home is calm and welcoming, with no restrictions on visiting times for friends and relatives.

Regarding responsiveness, residents' needs are assessed before they move in, and detailed, well-reviewed care plans guide staff. A varied activity programme is available, catering to individual preferences, and outings are organised. Concerns raised are addressed through a clear complaints policy.

Finally, the service is well-led, with strong leadership presence and a positive culture promoted throughout the home. Residents are involved in the development of the service, and the management team shows a commitment to improvement. Records are well-organised and securely managed. While the overall findings are positive, the consistency of staff supervisions is highlighted as a point for continued focus.