Bourne Wood Manor Care Home

This report from the Care Quality Commission (CQC) provides an overview of Bourne Wood Manor Care Home following an inspection visit. The inspection focused on assessing the safety and leadership of the home, with findings indicating that residents feel secure and well-managed. The report details the home's approach to safeguarding, risk management, medication handling, staffing, and infection control, alongside its leadership structure and engagement with residents, relatives, and staff.

On safety, residents and their relatives reported feeling secure, with staff demonstrating a strong understanding of how to protect individuals from harm. Robust procedures are in place for assessing and managing risks, including those related to choking and pressure areas, with clear instructions for staff. Medicines are managed safely, with electronic records and staff receiving appropriate training. There are sufficient staff to meet residents' needs, and recruitment practices are thorough. The home operates within the principles of the Mental Capacity Act, ensuring residents' choices and best interests are upheld. Infection prevention and control measures are effective, ensuring the safety of residents and visitors.

In terms of how effective the care is, the report highlights that residents are supported to have choice and control over their lives, with staff assisting them in the least restrictive way possible. While overall feedback on the home's responsiveness was positive, there were identified areas for improvement regarding how staff escalate concerns to external healthcare professionals, and the provider has plans to address this.

Regarding caring practices, residents and their families consistently described staff as kind and caring, with many feeling well looked after and reporting positive experiences. Staff interactions were observed to be respectful, with residents frequently offered choices and asked for permission before tasks commenced.

In the area of responsiveness, residents and their relatives feel they are given opportunities to provide feedback and attend meetings. The provider has recognised the need to improve how residents access external healthcare professionals and has put plans in place to address this, aiming to ensure better communication and access to specialist support.

On how well-led the service is, there is a positive atmosphere, and both residents and staff generally speak highly of the management. Clear governance structures are in place, with staff understanding their roles and responsibilities. The home regularly monitors quality through audits and spot checks, with action plans developed to address any identified issues. While engagement with residents and relatives is generally good, with feedback sought through surveys and meetings, there's an indication that attendance at some meetings could be improved. Feedback from healthcare professionals showed mixed responses, with some highlighting positive engagement and others noting challenges with communication and adherence to instructions, which the provider is actively working to improve.