Dimensions 1 Middlefield Close

This inspection report for Dimensions 1 Middlefield Close provides a comprehensive overview of the care provided. The service has been developed to promote independence and inclusion, with residents appearing relaxed and happy. Staff are described as dedicated and knowledgeable, ensuring residents receive appropriate care and support. The report highlights good practices across all key areas, reflecting a commitment to resident well-being and quality of life.

On safety, residents feel secure due to thorough risk assessments and staff awareness of how to minimise potential dangers, including for those with epilepsy or at risk of choking. Safeguarding procedures are in place, and staff are trained to recognise and report any concerns. Medicines are managed safely with accurate record-keeping, and recruitment processes are robust, ensuring sufficient and well-trained staff. Infection control measures are followed, and accidents are investigated to prevent recurrence.

In terms of how effective the care is, residents' needs and choices are central to planning, with staff understanding and adhering to the Mental Capacity Act. Staff receive regular training and supervision, with opportunities for further development, such as specialist dementia training. Residents are supported to maintain a healthy diet and have access to necessary healthcare services, with proactive collaboration with external agencies. The environment is adapted to meet residents' needs, although some redecoration is planned to address wear and tear.

The service is caring, with staff demonstrating genuine affection, kindness, and respect for each resident's individuality. Close relationships have been built, and staff know residents' needs well, communicating with humour and empathy. Residents and their families are involved in care planning and decision-making, with their privacy and independence actively promoted. Equality and diversity are considered in care delivery, ensuring individual needs and preferences are met.

The service is responsive to residents' needs, with personalised care plans that are regularly reviewed and updated. Residents are encouraged to express their preferences and choices through various communication methods, and staff are skilled at interpreting these. A wide range of activities and hobbies are supported, reflecting residents' interests, and they are involved in planning their own holidays. An effective system is in place for handling complaints and concerns, with feedback being acted upon.

In how well-led the service is, the registered manager, despite dividing time with another service, ensures a clear management structure and adequate staff support. There is an open culture, and staff are aligned with the provider's aim of promoting fulfilling lives for residents. Regular quality checks are conducted, and improvements are implemented as needed. Serious incidents are reported to the CQC and reviewed to learn lessons, ensuring continuous improvement.