Haven Lodge

Haven Lodge provides residential care for individuals with learning disabilities and mental health needs, aged 65 and over. This recent inspection report highlights the home's commitment to providing a safe, effective, caring, responsive, and well-led service. Residents and visitors consistently express happiness with the environment, describing it as friendly and family-like, with a strong sense of safety and community among residents and staff. The report details a proactive approach to resident well-being, with clear processes for protecting individuals from harm and abuse, alongside effective learning from any incidents to prevent recurrence.

In terms of safety, residents feel secure, and robust safeguarding procedures are in place, with staff well-informed of their responsibilities. Risk assessments are thorough, and necessary precautions are consistently taken, ensuring a safe living environment. Staffing levels are generally sufficient to meet resident needs promptly, and recruitment practices are safe. Medication management is well-organised and follows safe protocols, with regular audits ensuring continued high standards. Infection control measures are effective, with staff knowledgeable about necessary precautions.

Regarding effectiveness, the care provided consistently achieves good outcomes for residents. Staff receive comprehensive training and regular supervision, enabling them to understand and meet individual health needs. Residents benefit from a varied and balanced diet, with preferences actively considered and monitored by staff, who also work effectively with healthcare professionals to ensure coordinated and timely care. The premises are adapted to support residents with mobility issues, and clear signage aids navigation. The home operates in line with the Mental Capacity Act, ensuring residents have maximum choice and control, with support provided in the least restrictive way possible.

The caring aspect of Haven Lodge is evident in the kind and sensitive approach of the staff. Residents feel well-treated and respected, with staff taking the time to understand individual needs and provide reassurance. Equality and diversity are promoted, and residents are actively involved in decisions about their care, with their views regularly sought and considered. Privacy, dignity, and independence are key values, with residents encouraged to maintain their autonomy.

The service is responsive to resident needs, with care plans tailored to individual preferences and interests. Residents are supported to pursue a variety of interests and activities, and information is provided in accessible formats. The home has a clear process for managing complaints, ensuring timely investigation and resolution. Staff are trained in end-of-life care and work with other professionals to ensure comfort and dignity for those at the end of their lives.

Finally, Haven Lodge is consistently well-led, with a clear organisational structure and a culture that promotes high-quality, person-centred care. The registered manager demonstrates good oversight and a commitment to continuous improvement, utilising various audits to monitor and enhance service quality. Staff feel supported and valued, with clear roles and responsibilities contributing to a positive team environment. Residents and staff are actively engaged in the service, with regular meetings and feedback mechanisms in place to foster participation and improvement. The management team fosters positive relationships with external partners, ensuring comprehensive support for residents.