Heartly Green

Heartly Green in Irlam provides residential accommodation and personal care across four distinct units for up to 59 older adults. The home underwent its first inspection under the current provider, creating a warm and welcoming community where residents frequently describe staff and peers as family. Relatives express strong confidence in the service, noting that residents are treated with genuine warmth and kindness. While the overall environment and daily life are viewed very positively, inspectors identified specific areas for improvement regarding administrative record-keeping and care planning consistency that management is actively addressing.

Residents experience a secure environment where they feel protected from harm and supported by attentive staff. Medicines are managed safely through an electronic system by trained professionals, and the premises maintain high standards of cleanliness and infection control. Risk assessments are thorough, and any incidents or falls are regularly reviewed to learn lessons and prevent future occurrences.

Care delivery is effective, supported by a well-trained staff team and timely referrals to external healthcare professionals like dieticians and GPs. Residents enjoy their meals and have daily choices regarding their diet and daily routine. However, daily supplementary monitoring charts lacked sufficient detail in recording food and fluid intake, though internal audits had already flagged this for ongoing improvement.

The atmosphere is noticeably compassionate, with staff showing deep respect for residents' personal dignity and independence. Residents and visitors alike praise the welcoming culture, where spiritual needs are supported and personal preferences are consistently honored by a friendly team.

Personalized care planning requires better consistency as the home transitions to an electronic system, resulting in varying levels of detail across individual care plans. Additionally, while social activities are provided and residents enjoy good companionship, record-keeping around these activities needs to be improved to better evidence what is being offered.

Management is described as approachable, transparent, and proactive in addressing shortcomings. The registered manager maintains active oversight through quality monitoring systems and a clear improvement plan to drive ongoing progress across the home.