Flixton Manor

This report from the Care Quality Commission (CQC) provides an overview of Flixton Manor, a nursing home accommodating up to 38 older adults, including those with dementia. The inspection focused on key aspects of care provision, evaluating the service against five critical standards: Safe, Effective, Caring, Responsive, and Well-led. The findings aim to give families a clear picture of the home's performance and the quality of care residents can expect.

On safety, the home has made efforts to ensure residents are protected from abuse, and staff are knowledgeable about safeguarding. However, there were noted issues with the management of medicines, including documentation and adherence to administration guidelines, which put residents at increased risk. The home has taken immediate steps to rectify these specific concerns.

In terms of how effective the care is, Flixton Manor consistently meets high standards. Residents' needs are assessed thoroughly, and care plans are reviewed regularly. Staff are supported with training and supervision, and they work well with other healthcare professionals to ensure residents receive timely and appropriate support, leading to good health outcomes.

The home excels in providing caring support, with staff consistently demonstrating kindness, compassion, and respect for residents. People and their relatives frequently praised the staff's attentiveness and their commitment to maintaining residents' dignity and independence. Residents feel involved in their care planning and are treated as valued individuals.

Regarding responsiveness, Flixton Manor demonstrates a strong ability to meet residents' diverse needs. personalised care is planned collaboratively with residents and their families, ensuring their preferences are honoured. The service actively promotes social inclusion through a variety of activities and ensures communication needs are met effectively.

In terms of leadership and management, while a new manager has been in place and is actively addressing previous issues, the oversight of certain areas, particularly medicine management, was not consistently effective. Although immediate actions have been taken to rectify identified problems, sustained improvement and robust quality assurance systems are needed to ensure ongoing high standards across all aspects of the service.