Away Day Care

This report from the Care Quality Commission (CQC) provides an overview of the Away Day Care service following an inspection. The inspection aimed to assess the quality of care provided across its residential respite, supported living, and domiciliary care services. The report details findings on how the service ensures the safety, effectiveness, caring nature, responsiveness, and leadership of its operations, offering insights into the experiences of those using the service and their families.

In terms of safety, the home demonstrates robust safeguarding practices, with staff well-trained to recognise and report abuse. Comprehensive risk assessments are in place for both the premises and individuals, including positive behaviour support plans, and regular safety checks are conducted, ensuring a secure environment for residents. For effectiveness, the service excels in person-centred care planning, with a thorough 'getting to know you' process and a commitment to supporting individuals through transitions at their own pace, often involving external professionals. Staff receive excellent training, with encouragement for continuous learning and development.

Regarding caring, the team at Away Day Care is highly praised for their compassionate and respectful approach, taking the time to build strong relationships with individuals to understand and meet their unique needs and preferences. Staff actively support people to express their views and be involved in decisions about their care, fostering a sense of partnership. In terms of responsiveness, the service is well-organised to meet diverse needs, with personalised care plans that are regularly updated. They are attentive to communication needs, providing information in accessible formats and using effective methods to ensure understanding, and residents enjoy tailored activities and facilities. Lastly, the leadership at Away Day Care is strong, with a clear vision and values that underpin the support provided, fostering an inclusive culture where staff feel empowered and residents lead fulfilling lives. The management team is proactive and actively seeks feedback, demonstrating a commitment to continuous improvement.