Hengist Field Care Centre

Hengist Field Care Centre is a residential and nursing care home that looks after people aged 65 and over, including those with long-term conditions, mobility needs, and dementia. This inspection report from the Care Quality Commission (CQC) provides an overview of the service's performance across five key areas: safety, effectiveness, care, responsiveness, and leadership. The report highlights significant improvements since the previous inspection, with the service now meeting regulatory requirements.

Regarding safety, residents feel secure, and staff are well-trained in safeguarding procedures, ensuring appropriate responses to risks and incidents. Medication is managed and administered safely, and the home environment is kept clean and hygienic with regular checks.

On how effective the care is, residents are satisfied with the food, and nutrition monitoring has significantly improved. Healthcare needs are consistently met, with staff supporting residents to access medical professionals when needed. Comprehensive assessments are conducted, and care plans are personalised, with staff adhering to the principles of the Mental Capacity Act.

In terms of how caring the service is, residents are looked after by a kind and committed staff team who interact with them positively and respectfully. Care is delivered with dignity, and residents are encouraged to maintain their independence. The service supports diversity and inclusivity, with initiatives in place to ensure all residents feel safe and respected.

Looking at how responsive the service is, residents' interests and preferences are reflected in their care plans and the variety of activities offered. The home uses technology to engage residents meaningfully, and feedback from residents and relatives is actively sought and used to make improvements, such as the redevelopment of a communal area. Complaints are handled effectively and in line with policy.

Finally, concerning how well-led the service is, while there is a clear vision for improvement and evidence of plans to enhance the environment and documentation, some inconsistencies in record-keeping were noted during the implementation of new systems. Regular checks and audits are in place, and residents, relatives, and staff are involved in decision-making processes.