Hillcrest Residential Home

This report from the Care Quality Commission provides an overview of Hillcrest Residential Home, assessing its services across five key areas: safety, effectiveness, caring, responsiveness, and leadership. Overall, the inspection found that the home continues to provide a good standard of care, building on the positive findings from the previous inspection. The report details how the home is meeting the needs of its residents and highlights areas of strength in its operations, while also noting any specific points for continued focus.

Regarding safety, Hillcrest has successfully addressed previous concerns about medicine management, implementing robust systems for ordering, storing, and administering medications. Residents and their families feel safe, and staff are well-trained in safeguarding procedures. Appropriate staffing levels are maintained to ensure resident needs are met, and risk assessments are thoroughly reviewed and updated.

In terms of how effective the care is, staff are well-trained and knowledgeable about the residents they support, ensuring their needs are met effectively. The home uses a system to monitor staff training and supervision, and adheres to legal frameworks like the Mental Capacity Act and Deprivation of Liberty Safeguards. Residents' nutritional and healthcare needs are consistently met.

The service is described as caring, with staff consistently interacting with residents with kindness, dignity, and respect. Care plans are detailed and personalised, reflecting individual wishes and preferences. Residents feel respected and are encouraged to maintain their independence, with spiritual needs also being acknowledged.

On responsiveness, Hillcrest continues to provide care that is tailored to individual needs and wishes. Pre-admission assessments ensure suitability, and care plans are developed with resident and family involvement. The home actively promotes social engagement through a variety of activities and has invested in new equipment based on feedback.

Finally, concerning how well-led the service is, the home benefits from a registered manager and supportive owners who are visible and approachable. There is a strong focus on involving residents and their families in decision-making, with regular meetings and surveys used to gather feedback and drive improvements. Staff also feel supported through regular meetings and feel able to raise concerns.