Belong Atherton Care Village

This report from the Care Quality Commission (CQC) provides an overview of Belong Atherton Care Village following an inspection in March 2018. The inspection aimed to assess the quality and safety of care provided, focusing on five key areas. The report details significant improvements since the previous inspection, with the service demonstrating a strong commitment to meeting and exceeding regulatory standards. It highlights the person-centred approach embedded throughout the care village, aiming to enhance residents' well-being and independence.

On safety, the home has made substantial improvements, with comprehensive and regularly updated risk assessments, and robust recruitment procedures ensuring staff suitability. Residents and their families consistently feel safe, noting adequate staffing levels and responsive support. Medication management systems are well-organised and safe, with staff well-trained and confident in their roles.

In terms of how effective the care is, the service excels by actively encouraging residents to progress and lead more independent lives. Tailored rehabilitation programmes, advanced equipment, and innovative technology significantly aid mobility and cognition. Staff receive extensive training, continually updated to reflect best practices, and the excellent catering facilities further support residents' well-being and integration into the community.

The care provided is outstandingly caring, built on a strong person-centred culture where kindness, respect, compassion, and dignity are paramount. Staff demonstrate genuine pride in supporting residents, who in turn feel empowered, listened to, and valued through innovative engagement methods. Residents are supported to make choices and maintain control over their lives, fostering a positive message about living well.

Regarding how responsive the service is, residents' well-being is consistently enhanced through activities designed to meet individual needs and interests. The home actively encourages residents to build friendships, learn new skills, and participate in their local community, ensuring they are not socially isolated. Care plans are thoroughly reviewed, and staff respond swiftly to any changes in residents' needs or aspirations.

Finally, concerning how well-led the service is, there is a clear culture of continuous improvement driven by enthusiastic management. The approach to community involvement fosters positive relationships between residents, staff, and the wider community. Staff development is central to the service's philosophy, supported by robust quality assurance processes and empowering staff involvement at all levels.