Hillcroft

This report from the Care Quality Commission (CQC) provides an overview of the inspection conducted at Hillcroft, a care home for up to 10 individuals with learning disabilities, including autism. The inspection assessed the service against key areas: safety, effectiveness, caring approach, responsiveness, and leadership. The findings indicate that the home is performing well in most aspects, with a particular focus on ensuring residents feel safe, respected, and have their individual needs met. This summary aims to give families a clear picture of what to expect.

On safety, residents are well protected from harm, with staff demonstrating a strong understanding of safeguarding procedures and prompt reporting of any concerns. Risks to residents' well-being are actively monitored, and robust contingency plans are in place for emergencies. The recruitment process for new staff is thorough, and importantly, there are sufficient staff to ensure residents do not have to wait for support and can pursue activities of their choice. Medication is administered safely, with proper storage and accurate record-keeping, and the environment is kept clean and infection-controlled.

In terms of how effective the care is, residents' physical, mental, and social needs are thoroughly assessed and met in line with established best practices. Staff receive comprehensive induction and ongoing training, supported by regular supervision, ensuring they are well-equipped to provide care. Residents are supported to maintain a balanced diet, and importantly, they are actively involved in choosing their food and drinks. The service works effectively with external agencies to ensure continuity and timeliness of care, and the environment is adapted to meet residents' specific needs, including a sensory room and accessible bathrooms.

Regarding the caring aspect, residents are treated with consistent dignity and respect, with staff demonstrating kindness and attentiveness. Relatives consistently provide positive feedback, highlighting how well their loved ones are cared for and respected. Residents appear calm and comfortable, and staff make time to listen and respond to their needs. Privacy is respected, and residents have unrestricted access to all areas of their home, with staff encouraging independence wherever possible.

On responsiveness, the home effectively plans and delivers personalised care that meets residents' needs and preferences, with staff possessing a deep understanding of each individual. Communication is tailored to residents' needs, using aids like pictorial formats and interactive whiteboards. Residents are actively supported to develop relationships, maintain interests, and participate in a wide range of activities, with evidence of increased engagement both within the home and in the local community, including a specially designed sensory garden.

Finally, on how well-led the service is, the management team and staff demonstrate a clear commitment to continuous improvement and residents' well-being. The provider has made significant improvements following previous feedback, particularly regarding staffing levels and medication processes. Residents, relatives, and staff are encouraged to contribute ideas, and the service actively collaborates with external agencies for the benefit of residents. The service operates in line with best practice guidance, ensuring residents have choice, control, and independence in their lives.