Jacob's Lodge

This report from the Care Quality Commission (CQC) assesses Jacob's Lodge, a short break service for adults with learning disabilities, autistic spectrum disorders, and physical disabilities. The inspection aimed to evaluate the overall quality and safety of the care provided. The findings confirm that the service operates effectively and provides a supportive environment for its residents. The report highlights numerous positive aspects of the service's operations and the quality of care delivered.

Regarding safe practices, people staying at Jacob's Lodge feel secure, with robust policies and systems in place to prevent abuse and regular health and safety checks. Staff are well-trained in safety procedures, including infection control, and medication is administered safely and according to individual preferences.

In terms of effective care, the service ensures people have maximum choice and control over their lives, with needs comprehensively assessed before arrival. Staff are highly trained and supported, with a strong emphasis on ongoing development, and residents' dietary needs and preferences are consistently met.

The caring nature of the service is evident in the kind, positive, and warm interactions between staff and residents. Staff actively involve residents in decisions about their care, respecting their privacy and individual communication methods, and ensuring everyone is treated with dignity.

The service is responsive to the needs of its residents, with personalised support plans covering all aspects of daily living. Jacob's Lodge demonstrates flexibility in supporting emergency respite needs and ensures its environment is accessible and inclusive, with a clear complaints procedure in place.

Concerningly, the service is well-led, with a management team committed to person-centred care and continuous improvement. Feedback from residents and relatives is positive, and the management actively seeks and values input from everyone involved to foster a positive and inclusive culture.