Knellwood

Knellwood is a nursing and personal care home in Farnborough supporting up to 52 older people. This recent inspection report shows that the home has successfully addressed previous concerns regarding staff training and met all required regulatory standards. Families considering this home can expect a well-managed, safe environment where residents receive personalized, compassionate support from a dedicated team focused on continuous improvement and individual well-being.

Residents are protected from avoidable harm and abuse, with sufficient staffing levels supported by internal cover and extra staff during busy periods. Medication is managed safely by competent, well-trained staff, and safety incidents are properly recorded and analyzed. While safety practices are robust, the inspection noted that one new staff member required additional training in medicine management, which management addressed immediately.

The home provides effective care based on thorough individual assessments and modern digital care planning. Staff receive proper training, including comprehensive inductions and e-learning packages, meeting legal frameworks regarding mental capacity. The premises are undergoing phased renovations to minimize disruption while upgrading facilities, such as fire doors and specialized bathrooms, alongside offering varied dining environments.

Residents experience genuinely caring and compassionate relationships with staff who respect their privacy and dignity. Staff invest time in getting to know individuals well, promoting independence, and ensuring people are fully involved in everyday choices about their lives.

Support is highly responsive, featuring detailed, personalized care plans that reflect individual preferences, life histories, and dietary needs. Residents benefit from a variety of stimulating daily activities that positively impact their well-being, as well as established procedures for sharing feedback and addressing complaints.

The service is led by a clear management team that fosters an open, supportive culture and maintains thorough quality assurance systems. Management effectively monitors care standards, acts swiftly on identified shortfalls, and works in strong partnership with local healthcare providers to ensure consistent, high-quality support.