Victoria House

This report from the Care Quality Commission (CQC) provides an overview of Victoria House, a residential care home. It details findings from an inspection conducted in July 2023, following a previous inspection where some areas required improvement. The report focuses on how the service is organised, the quality of care provided, and the overall management of the home, offering insights into the experiences of residents and their families. The aim is to give a clear picture of the current standards at Victoria House.

In terms of safety, the home has made necessary improvements, notably addressing fire safety concerns that were identified previously, and continues to protect residents from risks like abuse or avoidable harm. Regarding effectiveness, Victoria House now has a more robust multidisciplinary team with specialists, ensuring residents receive the necessary rehabilitation therapies tailored to their needs following acquired brain injuries. In terms of caring, staff are reported to continue supporting residents well with their personal care and daily living needs, respecting their choices and preferences throughout. On how responsive the service is, the home has improved its provision of rehabilitation therapies, with residents and their families noting positive changes since the last inspection. In terms of being well-led, the registered manager has brought stability and a focus on continuous improvement, fostering a more positive and person-centred culture within the home.

Overall, the inspection noted sustained improvements across the service. The home has strengthened its multidisciplinary teams and addressed previous safety concerns, particularly concerning fire safety. Residents and their families have expressed satisfaction with the care and the progress made in rehabilitation. The leadership is now more embedded and focused on continuous quality improvement, creating a more stable and positive environment for residents and staff.