Lakeside Nursing & Residential Home

This CQC report provides an overview of Lakeside Nursing & Residential Home following an inspection. It details the home's performance across key areas, including safety, effectiveness of care, staff's caring approach, responsiveness to residents' needs, and leadership quality. The report reflects on improvements made since the previous inspection and outlines the findings that contributed to the home's updated rating, aiming to offer families a clear picture of the care provided.

On safety, residents are protected from harm, trusting staff to keep them secure, and have detailed care plans with risk assessments. Medicines are managed safely, and moving and handling equipment is stored appropriately. However, some staff expressed concerns about staffing levels during busy periods, and a recommendation has been made for the provider to review their staffing structures.

In terms of how effective the care is, the report doesn't detail specific findings for this section, but the overall improvements noted in other areas suggest a positive impact on residents' well-being. The home has made significant progress since its last inspection, addressing previous concerns.

Regarding the caring aspect, residents feel safe and happy, with staff being described as fantastic and wonderful in their support. Relatives noted that their loved ones are well-looked-after and made to feel comfortable and happy. The staff are understood to have good safeguarding training.

In terms of responsiveness, the report indicates that residents' choices are respected and they are supported to live as they wish, with regular opportunities for feedback through meetings and surveys. The service works collaboratively with external professionals and the community to ensure positive outcomes.

Regarding how well-led the service is, Lakeside Nursing & Residential Home has improved significantly, demonstrating consistent management and leadership that fosters a positive culture. While record-keeping has improved, there are two systems for recording prescribed creams, and a review of these documentation processes has been recommended. Staff feel supported by the registered manager, and contributions are recognised.