The Old Rectory

The Old Rectory, a care home for up to 10 older people, including those with dementia, has undergone its first inspection by the CQC. This report provides an overview of the service's performance across five key areas. Overall, the service is performing well, with several positive findings that contribute to a good quality of life for residents. However, there are also areas identified for improvement, particularly regarding safety measures and the physical environment.

On safety, while the home has robust systems for infection control and safeguarding, some medicine management processes were not always fully robust, and environmental risks like uneven flooring and frayed carpets needed addressing. Recommendations were made to strengthen these areas and ensure all health and safety guidance is followed.

In terms of how effective the care is, residents receive support that achieves good outcomes. Staff possess the necessary skills and knowledge, and care plans are personalised, reflecting individual needs and preferences, with a strong emphasis on promoting independence. The home is adapting its environment to meet needs, although some redecoration is suggested to enhance dementia-friendly features.

The service is described as caring, with staff demonstrating kindness, respect, and a deep understanding of residents' individual needs and preferences. Residents are actively involved in decision-making about their care, and their privacy, dignity, and independence are consistently promoted.

Regarding how responsive the service is, residents' needs are met effectively through good organisation and delivery of care. Care plans are regularly reviewed, and staff are kept well-informed of any changes. Residents and their relatives report a good sense of choice and control over daily living, and the service has effective processes for addressing concerns and feedback.

Finally, on being well-led, the provider has established systems for monitoring the service and actively seeks feedback for improvement. Lessons are learned from concerns raised, and these are communicated to staff, fostering a culture of continuous improvement. The service also works effectively in partnership with other agencies to ensure consistent and timely support for residents. While the overall picture is positive, addressing the specific safety and environmental points highlighted will further enhance the quality of care provided.