Langham Court

This report from the Care Quality Commission (CQC) provides an overview of Langham Court, a care home with nursing that supports up to 29 older people, many of whom are living with dementia or mental ill health. The home is specifically designed for dementia care and operates using the respected 'Butterfly model'. The inspection found the service to be in a positive state overall, with a calm and happy atmosphere noted by inspectors and residents alike. The report highlights that families also receive valuable support from the home.

On safety, the home ensures people are protected from harm through robust safeguarding systems, thorough staff recruitment, and sufficient staffing levels. Risk assessments are comprehensive, including those for falls, nutrition, and pressure ulcers, with plans in place to mitigate these risks and actively encourage residents to take calculated risks to maintain their independence. Medicines are managed safely and efficiently.

In terms of how effective the care is, Langham Court operates within the principles of the Mental Capacity Act, though some recording of decisions made on behalf of residents could be more consistent, a point the management has identified. Care plans are personalised, developed with resident and family involvement where possible, and staff receive appropriate training, including specialised dementia care. The purpose-built environment is designed to support residents' well-being and independence.

Regarding how caring the service is, residents reported feeling respected and involved in their care decisions. Staff interactions were observed to be kind and compassionate, with a focus on dignity and promoting independence. Feedback indicated that residents generally felt well supported and that their individual needs and wishes were taken into account.

On being responsive, the home actively involves residents and their families in care planning and reviews. The service effectively addresses concerns and complaints, learning from them to improve practices. The environment is adapted to meet the specific needs of people living with dementia, creating a comfortable and engaging space.

Finally, concerning how well-led the service is, there are effective quality assurance systems and regular audits in place. While a new manager was appointed shortly after the inspection, interim arrangements and professional consultancy ensured continuity. Staff understand and demonstrate the home's values and philosophy, contributing to a positive culture. Communication channels are clear throughout the organisation, and the service is committed to continuous improvement.