Laurel Court (Didsbury)

This CQC report for Laurel Court provides an overview of the care provided at the home based on an inspection conducted on February 14, 2022. The inspection focused on ensuring the home was meeting essential standards, particularly in relation to infection prevention and control measures during the ongoing COVID-19 pandemic. The report details findings across key areas, offering insights into the daily operations and the quality of care residents receive.

Regarding safety, the home demonstrated a strong commitment to preventing the spread of infection. Measures were in place to ensure visitors could safely access the service and that shielding and social distancing rules were followed. The report confirms that the service was effectively using personal protective equipment (PPE) and accessing necessary testing for both residents and staff. Laurel Court was also found to be compliant with current government guidance for visitors, with all completing necessary tests prior to entry.

In terms of how effective the care is, the inspection found that staff had received appropriate training in the use of PPE and hand hygiene, with regular observations of practice reinforcing this. Staff confirmed they were kept informed of changes to guidance, ensuring they could adapt their practices accordingly.

Concerning the caring aspect, essential care givers were encouraged and played a role in helping new residents settle in. They were able to continue visiting their relatives during recent outbreaks, adhering to all testing regimes as required by government guidelines.

On responsiveness, the home was visibly clean throughout, with checks conducted by management and heads of departments. Both residents and essential care givers confirmed the consistently high standard of cleanliness.

In relation to how well-led the service is, the report highlights that a dedicated facilitator managed all testing for staff, residents, and visitors, effectively booking visits to ensure adherence to procedures and PPE guidance. Staffing levels were maintained during a recent outbreak, with support from domestic and office staff to assist during meal times.