Leighton House

This report from the Care Quality Commission (CQC) provides an overview of Leighton House, a service offering short-term support for adults with learning disabilities or Autism. The inspection examined key areas of care provision, including safety, effectiveness, how caring the service is, its responsiveness to needs, and how well it is led. The findings are based on observations during the inspection, discussions with residents, relatives, and staff, and a review of relevant records. The overall aim of the CQC is to ensure that care services meet high standards and protect the well-being of those they support.

On safety, Leighton House has made significant improvements since the last inspection, particularly regarding medicine administration, which is now managed safely with appropriate storage and recording. Staff are well-trained in safeguarding, and robust systems are in place to prevent and control infection, with regular audits to ensure effectiveness. Risk assessments are comprehensive, balancing safety with independence, and there are adequate staff numbers to meet residents' needs. Emergency procedures and contingency plans are also well-established.

In terms of how effective the care is, staff demonstrate a good understanding of the Mental Capacity Act and Deprivation of Liberty Safeguards, ensuring residents' rights are protected. People are supported to maintain their nutritional needs, with catering for special diets and encouragement for residents to engage in cooking. The service provides thorough induction and ongoing training for staff, ensuring they have the necessary skills to support residents effectively, with regular supervision and appraisals in place.

The care provided at Leighton House is described as caring, with residents and their families feeling safe and well-looked after. Staff are consistently found to be kind, supportive, and friendly, building positive relationships with those they support. Confidentiality is maintained, and records are kept securely. Observations showed good interactions between staff and residents, contributing to a positive and supportive environment.

Regarding how responsive the service is, Leighton House has a clear complaints procedure, and residents' concerns are acted upon. Residents are supported to participate in activities that suit their individual preferences, age, gender, culture, and beliefs. Care plans are developed collaboratively with residents or their families, are personalised, and kept up-to-date to reflect changing needs, ensuring the care provided is directly relevant.

On how well-led the service is, Leighton House demonstrates strong leadership with effective systems for monitoring quality and performance. Policies and procedures are regularly reviewed, and staff feel well-supported by approachable managers. The service actively seeks feedback and uses this to drive continuous improvement, fostering a culture of learning and development among the staff team.