Smithy Bridge Court

Smithy Bridge Court, a residential and nursing care home for up to 51 people, has received a positive report following a recent inspection by the CQC. The inspection focused on evaluating the quality and safety of care provided, with a particular emphasis on how the service has improved since its last review. The findings highlight the dedication of the team and the effectiveness of the systems in place to ensure residents receive high-quality, person-centred support in a safe and well-managed environment.

On safety, the home has implemented robust systems to protect residents from abuse, with staff trained to recognise and respond to concerns promptly. Risk assessments are thorough and regularly reviewed, and medicines are managed safely and effectively. Infection control measures are in place to minimise the spread of illness, and staffing levels are considered sufficient to meet residents' needs, with a focus on safe recruitment practices.

In terms of how effective the care is, residents' care plans are person-centred, detailing individual needs and preferences which are regularly reviewed by staff. The home ensures that residents' communication needs are met, with appropriate assessments and support in place. Staff actively encourage residents to maintain social relationships and engage in activities that are meaningful to them, with a dedicated activities coordinator on hand. End-of-life care is handled with sensitivity, involving residents and their relatives in discussions.

Regarding how caring the service is, residents reported feeling well-treated, with their dignity and privacy respected. Staff are noted for their attentiveness and for taking residents' views into account when planning support. Equality and diversity are respected, and communication needs are identified and addressed effectively. Feedback from residents and their relatives consistently points to a supportive and respectful environment.

In terms of how responsive the service is, the home demonstrates a commitment to meeting residents' individual needs and preferences, ensuring their care plans are personalised and regularly updated. Complaints and concerns are handled appropriately and used as opportunities for improvement. The service ensures that residents' communication needs are met and that they are supported to maintain relationships and participate in socially and culturally relevant activities.

Finally, on how well-led the service is, the management team has established effective audit systems to monitor quality and drive improvements. A culture of continuous learning is promoted, with staff feeling supported and valued. While a new manager is in the process of registration, they have demonstrated the necessary skills and knowledge to oversee the service effectively and are committed to maintaining open communication with residents, relatives, and regulatory bodies, embracing the duty of candour. The team works collaboratively with external professionals to ensure the best possible outcomes for residents.