Longwood Place

This report from the Care Quality Commission (CQC) details the findings of an inspection at Longwood Place, a service providing short break respite care. The inspection aimed to assess the quality of care and accommodation offered to individuals with needs related to dementia, physical, sensory, or learning disabilities. The report covers five key areas: safety, effectiveness, caring, responsiveness, and leadership, providing insights into the daily operations and overall environment of the home.

On safety, the home ensures that people are protected from harm and abuse through staff awareness of safeguarding procedures and robust risk assessment processes. Measures are in place to manage medicines safely, maintain a clean environment to prevent infection, and ensure adequate staffing levels to meet residents' needs at all times. Recruitment procedures are thorough, ensuring only suitable staff are employed.

In terms of how effective the care is, staff are well-trained and supported to develop the skills needed to meet individual needs, including specialised training. Assessments are conducted before admissions to ensure suitability, and care plans are regularly reviewed. Staff demonstrate a good understanding of the Mental Capacity Act, supporting residents with choice and control in their lives in the least restrictive way possible.

The caring aspect highlights that staff are kind, sensitive, and build positive relationships with residents, understanding their individual needs and preferences. Residents' privacy and dignity are consistently respected, with staff offering support while encouraging independence. The service works effectively with other agencies to support residents.

Regarding responsiveness, Longwood Place thoroughly assesses individual needs before admission, using this information to create person-centred care plans. Communication is a key focus, with staff trained in various methods to support individuals with diverse needs, including pictorial care plans and Makaton. The service also facilitates residents’ participation in activities and community access.

Finally, concerning how well-led the service is, the registered and deputy managers are committed to providing high-quality, person-centred care. They foster a positive, transparent, and inclusive culture, with staff reporting feeling valued and well-supported. Systems are in place for regular quality monitoring, and feedback is sought from relatives and staff to drive improvements.