Westacres

This report from the Care Quality Commission provides an overview of Westacres, a residential care home for individuals with learning disabilities and/or complex physical health needs. The inspection assessed five key areas: safety, effectiveness, care, responsiveness, and leadership. Overall, the service consistently meets high standards, ensuring residents are well-supported and their needs are met.

Regarding safety, residents are protected from harm, with identified risks managed effectively. Staff are trained to recognise and report abuse, and robust safeguarding procedures are in place. While staffing levels are generally appropriate, the team proactively addressed a situation where a resident's needs increased, seeking additional support. Medication is administered safely, and infection control measures are diligently followed, keeping the environment clean and minimising risks.

In terms of effectiveness, the care provided achieves good outcomes and promotes a good quality of life. Care plans are detailed, regularly reviewed, and offer practical guidance for staff, especially for complex needs. Staff possess the necessary skills and knowledge, supported by regular supervision and the manager's approachable leadership. Residents are supported to eat and drink well, with choices respected, and nutritional health is monitored. The home works effectively with external health professionals to ensure consistent and timely care.

When it comes to caring, residents are treated with compassion, kindness, and respect. Staff engage with residents, understanding their communication needs through observation and long-term familiarity. Residents are consistently given choices throughout the day, and their privacy, dignity, and independence are paramount. Staff maintain confidentiality and promote residents' connections with family and friends, supporting them in spending their time as they wish.

The service is responsive, with care plans tailored to individual needs, preferences, and choices. Residents are encouraged to pursue interests and activities, with flexible timetables that respect personal choices, such as sleeping in. The home facilitates access to the community for educational, leisure, and essential appointments, and supports residents on holidays. Care is adapted as needs change, with detailed handover discussions ensuring continuity. While there were no formal complaints, relatives are involved in discussions and reviews.

Finally, the service is well-led, with a management team committed to high-quality, person-centred care. Staff feel fully supported by approachable leadership, fostering a team spirit. A quality assurance system is in place to monitor service standards and identify areas for improvement, with action plans implemented and tracked. The home operates with openness and transparency, engaging residents, staff, and families in regular meetings. Continuous learning is prioritised through attending conferences and working collaboratively with healthcare professionals to ensure best practices are followed.