The Oakes

This report from the Care Quality Commission (CQC) provides a detailed review of The Oakes, a care home for individuals with learning disabilities and autism. The inspection focused on key areas of care, assessing how safe, effective, caring, responsive, and well-led the service is. The report highlights the commitment of the staff and management to creating a truly person-centred environment that champions independence and inclusion. Overall, the findings indicate a service that is dedicated to improving the lives of its residents, offering them significant opportunities and choice.

In terms of safety, people living at The Oakes feel secure and well-protected from harm. Thorough risk assessments are in place, and staff are well-trained in safeguarding procedures, ensuring individuals are kept safe from abuse, including financial abuse. Robust recruitment practices are followed to ensure staff are suitable and that medication is managed safely with a focus on reducing unnecessary prescriptions.

Regarding effectiveness, the care provided consistently achieves good outcomes for residents, significantly enhancing their quality of life. The service excels in assessing individual needs and choices, with care plans reflecting people's diverse lifestyles, cultures, and personal preferences. Staff receive excellent training and support, though some refresher training requires attention to ensure all staff knowledge remains up-to-date. The service also demonstrates strong collaboration with healthcare professionals to ensure well-rounded care.

The care delivered at The Oakes is outstanding, marked by profound kindness, compassion, and respect. Staff know what is important to each resident, actively supporting their hopes and dreams and building trusting relationships. This approach fosters confidence and independence, empowering individuals to live life as they choose.

In terms of responsiveness, the service is exceptionally well-led and truly person-centred. The registered manager serves as an exemplary role model, embedding equality and diversity into every aspect of the service. People are consistently supported and empowered to make their own lifestyle choices, with their views actively sought and acted upon to drive improvements.

Finally, the service is outstandingly well-led, with a clear vision and values shared by all staff. There is a strong culture of empowerment, and residents are consistently involved in planning their own care. Robust quality assurance systems are in place, and continuous improvement is driven by actively listening to and acting on feedback from residents and their families.