Woodbury Court

This report details an inspection of Woodbury Court, a residential care home. The inspection focused on how safe, effective, caring, responsive, and well-led the service is. Overall, the inspection found that the home is performing well, with a strong emphasis on safety, effectiveness of care, and strong leadership. Several improvements have been made since the previous inspection, particularly concerning mealtimes and staff deployment.

On safety, risks to residents' safety are actively assessed and managed, and robust systems are in place to protect individuals from abuse. While staff received medicines training and processes for medicine management are in place, some documentation of medicine balance checks requires further attention, and a review of care notes for greater detail is underway. Infection prevention and control measures are strong, with staff well-equipped and trained. Staff are safely recruited and receive induction and ongoing training, although some staff noted that weekend staffing levels can be impacted by absences, with agency staff sometimes being used.

In terms of how effective the care is, Woodbury Court has made significant improvements in residents' mealtimes, with regular audits and feedback incorporated to enhance meal options. Residents' needs are assessed and reflected in care plans, with consideration for their individual preferences and protected characteristics. Staff receive thorough induction and relevant training, with regular supervisions to ensure they feel supported. The home works effectively with healthcare professionals to ensure residents receive timely and appropriate medical support when needed. The environment is well-maintained and personalised, and the service operates within the legal frameworks for consent and decision-making, including the Mental Capacity Act.

Regarding how caring the service is, this aspect was not specifically detailed in the summary findings of this focused inspection.

In terms of how responsive the service is, this aspect was not specifically detailed in the summary findings of this focused inspection.

The service is well-led, with a positive culture where residents, relatives, and staff feel valued and communication is excellent. The management team is accessible and promotes an open and honest approach, with systems in place to monitor service quality and safety. The home collaborates effectively with various health and social care professionals, fostering strong working relationships. Continuous learning and improvement are evident, with feedback and audit results used to inform service enhancements. The manager actively seeks external training to develop their own knowledge and share it with staff.