Glenroyd House

Glenroyd House provides residential care and accommodation for individuals with learning disabilities. This report from the Care Quality Commission (CQC) details the findings of an inspection conducted on April 9, 2019. The inspection aimed to assess the overall quality of care and determine if the service meets legal requirements and regulations. The findings cover five key areas: Safety, Effectiveness, Caring, Responsiveness, and Leadership.

Regarding safety, people at Glenroyd House generally feel secure and well-protected. The service has improved systems for managing finances and safeguarding, and staff are trained to identify and report abuse. However, a specific instance of a food allergy not being prominently displayed or risk-assessed placed one person at risk, and a recommendation has been made to review risk recording processes. While medicine administration has seen improvements, a few errors were noted during the inspection, and medication management systems require further review for robust oversight. Infection control practices are good.

In terms of how effective the care is, the service actively involves people and their families in assessments and reviews to ensure needs are met. Staff receive comprehensive training and support, and morale has significantly improved. People have good control over their food and drink choices, with flexible mealtimes and involvement in meal preparation, positively impacting their health and wellbeing. While the building is adapted, some areas are in need of maintenance to enhance the physical environment, and a recommendation has been made to seek advice on the link between dignity and the environment.

The caring aspect of the service is highlighted by positive feedback from residents who describe staff as kind and lovely, fostering a relaxed and affectionate atmosphere. Staff demonstrate genuine concern for individuals, actively upholding their rights and promoting equality and diversity. People feel listened to and respected, with staff using positive reinforcement and showing affection.

In the area of responsiveness, the service is committed to supporting individuals to live as full a life as possible, promoting control, choice, and independence. Information is provided in accessible formats, and people are encouraged to pursue their chosen activities and interests. Feedback mechanisms are in place, and people are included in the running of the service.

Finally, concerning how well-led the service is, a new management team has been implemented, who are approachable and valued by both residents and staff. Systems are in place to monitor safety and quality and drive improvements. The service has addressed previous concerns regarding medicine and financial management, and there is a clear commitment to learning from incidents and making necessary adjustments to improve the care provided.